About the Role We are looking for a Sr./Manager Product Operations to drive operational excellence across the Product organization. This role partners with Product, Engineering, Design, Sales, Marketing, Customer Success, Finance, and Leadership to improve product planning, governance, AI adoption, operational efficiency, and data-driven decision-making. The ideal candidate will combine strong business acumen, analytical thinking, stakeholder management, process optimization, and AI-first operational practices to scale product operations and accelerate business outcomes. A Day in the Life - Product Operations - Drive product planning, roadmap governance, portfolio tracking, and operational reviews. - Establish standardized operating processes, documentation, reporting frameworks, and planning cadences. - Support quarterly planning, prioritization, executive reviews, and strategic initiatives. - AI-led Operations & Governance - Drive AI-led process governance by identifying opportunities to automate workflows and improve operational efficiency. - Partner with cross-functional teams to design, build, deploy, and scale AI agents that streamline product and business operations. - Define governance frameworks, adoption metrics, and best practices to ensure responsible, measurable, and sustainable AI adoption across the organization. - Track AI impact through productivity, quality, adoption, and business outcome metrics, driving continuous optimization. - Business Insights & Growth - Conduct market research, competitive analysis, and product-market fit assessments to identify growth opportunities. - Analyze product adoption, customer feedback, pipeline trends, and business performance to generate actionable insights. - Partner with Product, Sales, Marketing, and Customer Success teams to support go-to-market planning and business growth. - Develop and monitor business metrics, revenue attribution, ROI, and executive dashboards to measure product impact. - Operational Excellence - Identify process improvement opportunities and drive automation across product operations. - Develop dashboards and reporting mechanisms to monitor product health, operational efficiency, business KPIs, and strategic initiatives. - Drive continuous improvement through standardized governance, metrics, operating rhythms, and best practices. - Stakeholder Management - Collaborate with cross-functional teams to align priorities, manage dependencies, and enable informed decision-making. - Facilitate leadership reviews, communicate strategic updates, and provide recommendations that improve product and business outcomes. - Experience: 6+ years of relevant experience in Program/Project Management, with at least 3–4 years in a Program Manager role handling digital/tech/cloud projects. Demonstrated experience in market research, competitive intelligence, and data-driven growth initiatives is highly preferred. - Education: Postgraduate degree (e.g., PGDM/MBA in HR/Management, Marketing, or equivalent) preferred. Technical background (B.Tech/M.Tech) is a plus. - Certifications: - Certified Scrum Master (CSM) - Basics of Project Management / PMP preferred - Six Sigma White Belt or higher - Foundation of UX Design (added advantage) - Strong analytical foundation with proficiency in Excel/Sheets, Salesforce, HubSpot (or similar CRM/marketing tools), and dashboarding platforms (e.g., PowerBI, Tableau). - Proven experience working cross-functionally across sales, marketing, and operations teams. - Self-starter mindset with bias for action, clarity, and results. - Strong understanding of funnel mechanics, pipeline stages, and campaign performance metrics We offer competitive benefits to set you up for success in and outside of work. Here’s What We Offer - Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days. - Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition. - Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered. - Health Insurance: We offer health benefits and insurance to you and your family for medically related expenses related to illness, disease, or injury. - Pet-Friendly Office*: Spend more time with your treasured friends, even when you're away from home. Bring your furry friends with you to the office and let your colleagues become their friends, too. *Noida office only - Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche facility that puts your child's well-being first. *India offices Where and how we work Our Noida office is situated in a posh techspace, equipped with various amenities to support our work environment. Here, we follow a five-day work schedule, allowing us to efficiently carry out our tasks and collaborate effectively within our team. Innovaccer is an equal opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered. Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

4464 - Sr. /Manager - Product Operations

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