Shipping and Exchange Policy

Shinobi Jobs is a digital product of Eduhook Private Limited. There is no physical shipping.

Digital product delivery

• After purchase or signup, access is provided online via your account at www.shinobijobs.com.
• Optional Chrome extension download is available from in-app Settings when you are signed in.
• Standard access: typically available immediately after payment confirmation (or within 24 hours if manual review is needed).
• Custom work: bespoke setups or integrations follow timelines agreed in writing during onboarding.

Plan upgrades

• You may upgrade plans from Billing when higher tiers are available.
• Upgrades generally take effect after successful payment.
• Any price difference for the remainder of a billing cycle is charged as shown at checkout.

Plan downgrades

• Downgrades are processed at the end of the current billing cycle unless we agree otherwise.
• Give at least 7 days’ notice before renewal where possible.
• Feature access adjusts to the new plan when the downgrade takes effect.

Account / license transfers

• Individual seeker accounts are personal and not transferable without our written approval.
• Employer / company seats may be transferred on written request with documentation of organizational change (e.g. merger). Email support@shinobijobs.com.

Exchange of digital goods

Because delivery is instantaneous digital access, we do not “exchange” downloads like physical goods. Plan changes are handled via upgrade/downgrade or the Cancellation & Refund Policy.

Support

Access or plan questions: support@shinobijobs.com
We aim to respond within 1 business day.