legal · eduhook private limited
Shipping and Exchange Policy
Brand: Shinobi Jobs · Operated by Eduhook Private Limited · Last updated August 2026
Shinobi Jobs is a digital product of Eduhook Private Limited. There is no physical shipping.
Digital product delivery
- After purchase or signup, access is provided online via your account at www.shinobijobs.com.
- Optional Chrome extension download is available from in-app Settings when you are signed in.
- Standard access: typically available immediately after payment confirmation (or within 24 hours if manual review is needed).
- Custom work: bespoke setups or integrations follow timelines agreed in writing during onboarding.
Plan upgrades
- You may upgrade plans from Billing when higher tiers are available.
- Upgrades generally take effect after successful payment.
- Any price difference for the remainder of a billing cycle is charged as shown at checkout.
Plan downgrades
- Downgrades are processed at the end of the current billing cycle unless we agree otherwise.
- Give at least 7 days’ notice before renewal where possible.
- Feature access adjusts to the new plan when the downgrade takes effect.
Account / license transfers
- Individual seeker accounts are personal and not transferable without our written approval.
- Employer / company seats may be transferred on written request with documentation of organizational change (e.g. merger). Email support@shinobijobs.com.
Exchange of digital goods
Because delivery is instantaneous digital access, we do not “exchange” downloads like physical goods. Plan changes are handled via upgrade/downgrade or the Cancellation & Refund Policy.
Support
Access or plan questions: support@shinobijobs.com
We aim to respond within 1 business day.