Cancellation and Refund Policy

This policy applies to paid purchases of Shinobi Jobs, a brand of Eduhook Private Limited.

Refund policy

• 7-day refund window: New customers may request a full refund within 7 days of the first paid purchase if not satisfied with the Service.
• Processing: Approved refunds are returned to the original payment method within 5–7 business days, subject to bank/gateway timelines.
• After refund: Paid access is deactivated. Associated account content may be deleted or restricted after 30 days, consistent with our Privacy Policy and legal retention needs.
• Usage limitation: We may deny refunds if the Service was used extensively during the refund window (for example high credit burn, bulk Autopilot runs, or repeated paid AI actions).

Cancellation terms

• You may cancel a subscription or stop renewal via Billing settings or by emailing support@shinobijobs.com.
• After the 7-day window, mid-term cancellations keep access until the end of the current billing period; no partial refunds are provided unless required by law.
• To avoid automatic renewal charges, cancel at least 3 business days before the renewal date.

Credit packs and one-time fees

• One-time credit packs are generally non-refundable once credits have been consumed. Unused packs purchased in error may be considered within 7 days at our discretion.
• Custom onboarding, setup, integration, or training fees are non-refundable once delivered.

Payment gateway fees

Transaction fees charged by card networks or payment partners are typically not refunded on chargebacks or reversals, except where the gateway or law requires otherwise.

Data backup before cancellation

Export resumes, applications, and other records you need before requesting cancellation or refund. We are not obligated to retain exports after account closure beyond our Privacy Policy.

Contact

Cancellation or refund requests: support@shinobijobs.com
Eduhook Private Limited, Mumbai, Maharashtra, India