Position: Business Intelligence & Analytics Manager Supervisors: Business Intelligence & Analytics Director and the Job Type: Full-time Job Description: Under the direction of the Business Intelligence & Analytics Director, the Business Intelligence & Analytics Manager is responsible for supporting and executing the agency’s reporting, dashboarding, and analytics initiatives. This role partners cross-functionally with Client Services, Operations, and Field Leadership to ensure accurate reporting, actionable insights, and consistent KPI tracking. This position is highly hands-on and focused on dashboard development, reporting optimization, data aggregation, data integrity, and analytics support to help drive operational and client success. The Business Intelligence & Analytics Manager will support the ongoing enhancement of reporting tools, data processes, and analytics workflows. Duties and Responsibilities: - Partner with Client Services, Operations, and Field Leadership to support reporting and analytics initiatives - Serve as a key contributor to reporting, dashboard, and performance insight discussions across internal and client-facing teams - Support the development, maintenance, and optimization of reporting platforms used by field and internal teams - Create and manage Power BI dashboards, including client-facing reporting experiences and other assigned programs - Assist with dashboard enhancements, reporting scalability, and ongoing data cleanup - Aggregate, validate, and analyze data from multiple systems and data sources - Define and maintain reporting logic, KPI alignment, and reporting consistency across tool stacks - Support data quality assurance (QA), audits, documentation, and validation processes to ensure reporting accuracy and integrity - Manage raw data files, reporting inputs, integrations, and internal reporting systems - Assist with survey reporting, operational reporting, and performance tracking initiatives - Support KPI tracking, bonus reporting, and operational performance metrics as needed - Ensure reporting visuals, dashboard formatting, and usability remain clear, consistent, and user-friendly - Collaborate with stakeholders to identify reporting needs and opportunities for process improvements - Support ongoing analytics projects and additional responsibilities as assigned. Skills/Knowledge: - Strong analytical, organizational, and problem-solving skills - Ability to translate data into clear, actionable insights for both technical and non-technical stakeholders - Experience building and maintaining dashboards and operational reports - Strong attention to detail and commitment to data accuracy and integrity - Ability to manage multiple priorities and reporting deadlines in a fast-paced environment - Collaborative communication skills across cross-functional teams - Experience supporting KPI tracking, reporting initiatives, and operational analytics - Comfortable working with evolving reporting infrastructures and business processes - Strong understanding of dashboard usability, reporting presentation, and data visualization best practices - Ability to identify trends, inconsistencies, and opportunities for operational improvement through data analysis - Support a data-driven culture through collaboration, reporting consistency, and process improvement initiatives - Lead special projects and additional responsibilities as assigned Preferred Education and Experience: - Bachelor’s degree in Analytics, Data Science, Statistics, Computer Science, Information Systems, Business, or related field (or equivalent practical experience) - 3–5+ years of experience in data analytics, BI/reporting, analytics operations, or related reporting functions - Experience aggregating and validating data across multiple systems and reporting sources - Understanding of KPI tracking, reporting cadence management, and operational reporting workflows - Ability to translate reporting requirements into scalable dashboards and actionable business insights - Experience working in fast-paced, multi-client, or evolving operational environments preferred - Strong organizational, communication, and project coordination skills - Experience supporting reporting tool implementations, optimizations, or enhancements preferred Physical Requirements: - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift 25 pounds at times. Technology: - Experience working with Power BI, including dashboard creation, reporting maintenance, workspace management, and data visualization best practices - Experience with Tableau, SQL, and Python/R preferred Work Schedule - Flexible scheduling - Must be available evenings & weekends.

Business Intelligence and Data Analytics Manager

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