Gramian Consulting Group · Madrid, Community of Madrid, Spain · posted 9/12/2026

About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering tale solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. Role Overview Our client operates a large-scale enterprise communications environment supporting business-critical collaboration, telephony, and video-conferencing services. We are looking for an experienced Cisco Collaboration & Video Conferencing Engineer with strong hands-on expertise across Cisco video conferencing, endpoints, telephony, SIP/H.323, and collaboration infrastructure . The role combines Level 2 operational support, troubleshooting, project participation, infrastructure health monitoring, vendor escalation, and local team coordination. CONTRACT: short-term contract (up to 1 year) LOCATIONS: On-site in Ottobrunn, Germany; Getafe, Spain; or Stevenage, United Kingdom PROCESS: intro call + 2-step client interview process Responsibilities - Resolve Level 2 incidents across Cisco telephony and video-conferencing environments. - Troubleshoot conferencing hardware, endpoints, peripherals, and collaboration applications. - Support Cisco CMS, Expressway, B2B, and Mobile & Remote Access (MRA) environments. - Maintain Cisco video endpoints including Room, SX, Personal, EQ, Webex, and Board series. - Monitor infrastructure health and proactively identify operational issues. - Participate in telephony and video-conferencing projects and upgrades. - Respond to customer escalations and coordinate complex issue resolution. - Escalate technical issues to vendors and Level 3 support when required. - Support operations teams on an ad hoc basis. - Coordinate the local team and promote knowledge sharing across the function. - Advanced hands-on experience with Cisco video conferencing , including CMS, Expressway, B2B, and MRA. - Strong experience with Cisco video endpoints across Room, SX, Personal, EQ, Webex, or Board series. - Advanced knowledge of Cisco telephony , including CUCM, Unity Connection, Jabber, and related components. - Strong knowledge of SIP and H.323 , collaboration security, and system administration. - Understanding of video codecs, encryption, certificates, and licensing models . - Experience with conferencing-room peripherals such as room navigators, displays, and Barco solutions. - Working knowledge of VMware . - CCNP Voice or comparable Cisco collaboration expertise.

Cisco Video Conferencing Specialist (Onsite)

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