StellarTech is an international product company that develops and publishes B2C subscription-based mobile apps in EdTech. We are looking for a Customer Care Representative to become the first point of contact for our users. For us, closing a ticket is not enough: we want to understand why the user ran into a problem and make sure it doesn't happen again. You will work closely with our Tech Support team: reporting bugs, spotting recurring issues and suggesting improvements. No prior experience? We'll still consider you if you learn fast and think analytically. Applications are accepted only via this application form: https://forms.gle/jhGxwQoySCuDGvP16 Your area of impact - Handle web and app user requests in Zendesk (email and live chat). - Find the root cause of a user's problem, not just fix the specific case. - Escalate user issues to the technical team. - Tag user requests to collect analytics. - Keep response times within our SLA. - Share insights on recurring pain points and suggest improvements to templates, guidelines and processes. Must-have requirements - English at Upper-Intermediate (B2) level or higher: a real working level, with strong writing (grammar, punctuation, vocabulary). - Clear, polite and empathetic written communication, with logically structured messages and no copy-paste tone. - Ability to handle a high volume of similar requests without losing speed or quality. - Analytical mindset: you want to understand why a problem happened, not only remove the symptom. - Availability to work shifts Nice to have - 1+ year of experience in Customer Support. - Experience with Zendesk or other ticketing/CRM systems. - Experience with high-volume email and live chat support. - Experience in subscription-based mobile apps. - Daily use of AI tools (ChatGPT, automation tools, productivity apps) to boost your efficiency. - Examples of improvements you proposed that were actually implemented. Hiring process - Application form. - Assessment task. - Interview with the Customer Care Team representative. Want to join the team? Fill in the form, we look forward to meeting you!

Customer Care Representative

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