JUNIOR CUSTOMER RELATIONS AGENT Full-time, 40 hours a week + a comprehensive benefits package | London office, 5 days a week | Starting January 2027 Hello. We’re Teya. Teya was founded on a simple belief: local businesses deserve better. They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services have made life harder for them, with clunky tools, poor support and complexity that gets in the way of running a business. Teya exists to change that. We’re building a financial platform for local businesses across Europe, bringing together payments, business accounts and other business tools with simple technology and real human support. From card payments and business accounts to financing solutions, we help our Members spend less time worrying about their finances and more time doing what they love. We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand. If you love helping people and want to make a genuine difference for local businesses, we’d love to hear from you. Your Mission We’re looking for warm, positive people to join our Customer Relations team in London and help us look after the local businesses who rely on Teya every day. As a Junior Customer Relations Agent, you’ll be the voice our Members hear when they need us, helping them by phone, email and web chat. We hold ourselves to a standard we call heartwarming hospitality: every Member should come away from a conversation with us feeling looked after, not processed. This is a role for someone who loves talking to people and solving problems. You’ll have in-depth training from day one, the support of a team that wants you to succeed, and a clear path to build your career at Teya. Your responsibilities will include: - Help our Members: Answer incoming calls, emails and web chats, guiding Members through our products and services. - Solve problems first time: Get to the root of each query and resolve it there and then wherever you can. - Handle issues with care: Look after complaints with empathy, and escalate to the right team when something needs specialist support. - Keep great records: Keep clear, accurate notes on every interaction, so every Member gets a joined-up experience. - Spot patterns: Share recurring issues and trends with your Team Leader, so we can fix problems for every Member. - Keep learning: Build strong knowledge of our products and processes through structured training, coaching and feedback. - Represent Teya: Deliver the genuine care and hospitality that we want every Member to experience, on every call. Your Story We believe great customer service comes from all kinds of backgrounds. You might have worked in a contact centre, in hospitality, in retail or in another customer-facing role. Or you might be just starting out, with the right attitude and a real desire to help people. What matters most to us is your attitude, your ability to connect with people and your willingness to learn. We’re looking for people who bring: - Warmth and positivity: You genuinely enjoy helping people and bring a positive energy to every conversation, even on busy days. - Clear communication: You explain things simply and confidently, both on the phone and in writing. - Composure under pressure: You stay calm, think clearly and find a way to solve the problem. - Accuracy and attention to detail: You take pride in getting things right first time. - Coachability: You’re open to feedback, pick up new systems quickly and are committed to developing your skills. - Reliability and professionalism: You show up, follow through and can be counted on by your team and our Members. - Teamwork: You support the people around you and enjoy being part of a close team. - A genuine care for others: You understand that great service isn’t about getting through a queue. It’s about making each person feel they matter. Experience in customer service, hospitality or a contact centre is an advantage, but not essential. We’ll train you in everything you need. You’ll also need: - Fluency in English. - The right to work in the UK. - The ability to work 40 hours a week from our London office, five days a week. The Perks We believe great work should be recognised and rewarded. Alongside the opportunity to build your career in a growing European fintech, you’ll receive: - In-depth training from day one, with ongoing coaching and feedback. - A clearly defined career ladder, with progression from Junior to Customer Relations Agent and Senior Agent based on performance and time in role. - 25 days of paid annual leave, plus UK bank holidays. - Bupa private healthcare and life insurance. - Employer pension contributions through our company pension scheme. - Free gym membership through Wellhub, alongside one-to-one therapy sessions, meditation and digital fitness and nutrition apps. - Enhanced maternity and paternity leave. What Happens Next? Our recruitment process is designed to help us get to know you, understand your strengths and give you a genuine opportunity to show us what you can do. Stage 1: Introductory call (20 minutes) A conversation with our Talent team to learn more about you and your motivation, and to talk you through the practical details of the role. Stage 2: Assessment Centre (In person at our London office) You’ll meet the team and take part in a mix of activities that show us how you work with people and handle real Member conversations. We’ll share everything you need to know in advance. We know interviews are a two-way process, and we’ll make sure you have plenty of opportunities to ask questions and get to know us along the way. Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

Customer Relations Agent

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