About Tekmetric Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building shop management software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. Where We Work: At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported. What You’ll Do You will own the systems that keep the company productive and secure. This is a hands-on leadership role. You’ll lead a small IT team and set the technical direction for the function while remaining deeply involved in the work, from building automations and architecting systems to administering critical infrastructure and responding to incidents. Automation is central to the role. You’ll build on our existing investment in automation to make IT increasingly self-service, reliable, and scalable, while deciding where and how to take it further.This role reports to the VP of Business Systems & AI. - Own the function end-to-end: systems, endpoints, identity, SaaS, office infrastructure, support, and IT security - Lead a small team and set the technical direction, priorities, and standards - Make automation the default, eliminating toil and enabling self-service - Own our core stack, including SSO, SCIM, MFA, MDM, Google Workspace, and Slack - Partner with Security on least privilege, endpoint protection, patching, vulnerability management, and incident response - Own office technology across our locations, including networking, AV, conference rooms, and physical security - Build scalable IT systems, processes, and controls as Tekmetric grows - Evaluate, implement, and manage identity and SSO solutions - Enable productivity and efficiency across the company by managing systems sprawl - Manage the operational IT department budget, tracking budget vs. actuals What You’ll Bring - Experience owning and scaling IT functions in a fast-paced technical environment - A hands-on leader who can set direction, develop a small team, and be a strong technical contributor - Deep experience with macOS, MDM, Google Workspace, SaaS, identity, and access - Expertise using automation, APIs, AI tools, and Bash/Python to eliminate manual work - Strong security experience across endpoints, identity, access, vulnerability management, and incident response - Strong judgment and first-principles thinking; you evaluate solutions on their merits rather than defaulting to convention - Willingness to work beyond traditional IT boundaries, learn new domains, and contribute wherever needed to build holistic solutions Why Join Our Team - Integrity. Words and actions should be aligned - Hands-on. At Tekmetric, everyone is building - Teamwork. We move as one team, not N individuals - Focus. Safely deploy AGI. Everything else is noise Why You'll Love Working With Us Health & Wellness That Have You Covered: - Enjoy the flexibility of remote work - Competitive base salaries that reflect your value. - Flexible PTO — No set number of days, just the trust to take the time you need. We genuinely encourage our team to disconnect and recharge. - Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones. - Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. - Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. Investing in Your Future (and Present): - 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. - Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. - Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. - Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. - After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. - Keep growing with support for continuing education - we’re invested in your development. Most importantly, we have a stellar team, a whole lot of fun, and work that actually matters to the shops and families we serve! Tekmetric is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Tekmetric will never ask for your personal financial or banking information or require any financial commitment as part of our candidate search or application process. No job offers will be made without a formal interview process. All legitimate Tekmetric job postings are listed at tekmetric.com/careers. Recruiter communications come from @tekmetric.com email addresses. 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