Reporting to the Field Operations Manager (ANZ), you will be responsible for servicing, diagnosing and repairing home appliances across our product range within customer homes and commercial environments. This is a field-based role where no two days are the same. You'll be provided with a fully maintained company vehicle, tools, training and ongoing support to help you succeed. Key Responsibilities - Attend customer service calls across the Perth metropolitan region and surrounding areas - Diagnose and repair domestic appliances, both in and out of warranty - Deliver exceptional customer service in line with company standards - Accurately complete service reports and job documentation - Manage van stock and spare parts inventory - Process payments for non-warranty repairs when required - Maintain a safe working environment and adhere to all OH&S requirements - Build positive relationships with customers and service partners - Participate in ongoing technical training and development - About You We're looking for someone who enjoys technical problem solving, takes pride in their work and is passionate about delivering great customer experiences. Skills & Experience Essential - Previous experience in appliance servicing, electrical repairs, trade services or a related technical field - Strong fault-finding and diagnostic skills - Excellent communication and customer service skills - Current unrestricted Australian Driver's Licence - Full Australian working rights - Ability to work independently while managing a mobile service schedule Highly Regarded - Type A Gas Servicing Licence (preferred but not essential) - Electrical Disconnect/Reconnect Licence - Experience repairing domestic appliances - Trade qualification in electrical, refrigeration, gas fitting or a related field Personal Attributes - Customer-focused and professional - Strong attention to detail - Reliable and self-motivated - Well presented with excellent interpersonal skills - Practical problem solver with a strong technical aptitude What's on Offer - Competitive salary package - Fully maintained company vehicle - Mobile phone and tools provided - Ongoing technical training and development - Supportive team environment - Opportunity to work for a leading global manufacturer - Career growth opportunities within a well-established organisation Apply Now If you're looking for a hands-on technical role with variety, autonomy and the support of a market-leading organisation, we'd love to hear from you. Apply today with your resume and a brief cover letter outlining your experience and suitability for the role.

Field Service Technician [WA]

similar openings