The Intake Client Specialist manages a queue of incoming documents to create new clients, and update existing clients as needed in the Customer Relationship Management (CRM) system. This Specialist operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes. This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday 8:00am-5:00pm with the potential of overtime. This position will start on Monday, October 26th. You must be able to come onsite to our Ankeny office day 1 of employment for orientation. The Intake Client Specialist manages a queue of incoming documents to create new clients, and update existing clients as needed in the Customer Relationship Management (CRM) system. This Specialist operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes. This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday 8:00am-5:00pm with the potential of overtime. This position will start on Monday, October 26th. You must be able to come onsite to our Ankeny office day 1 of employment for orientation. Position Responsibilities may include, but not limited to - Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed - Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information - Troubleshoot and resolve account issues as required - Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance - Assist other departments for Intake-related inquiries Required Skills and Experience - High school diploma or equivalent - Basic Microsoft Office skills - Previous Data Entry skills - Strong analytical skills with high attention to detail and accuracy - Ability to problem solve issues in a timely manner - Ability to navigate multiple computer systems, applications, and utilize search tools to find information - Strong verbal, written, and interpersonal communication skills - Ability to prioritize, meet deadlines, and adjust as needed in a fast paced environment - Ability to achieve high production and quality standards - Ability to work effectively in both a team and individual environment - Sincerity and passion for helping people - Prior experience adhering to company policies and showing core values - Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits - Must have a quiet workspace that is free from distraction Preferred Skills and Experience - Some college experience or equivalent - Medical Billing terminology Physical Requirements - Repetitive motions that include the wrists, hands and/or fingers - Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods - Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus Our team members enjoy: - Eligible for Referral Bonuses starting Day 1 - Weekly paychecks - PTO, 401k, & a Full benefits package Company Overview Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others. EEO Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

Intake Client Specialist

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