Steamship Insurance Management Services Ltd · London, England, United Kingdom · posted 10/14/2026

About the company Steamship Mutual is a P&I insurance company, with 250 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, New York and Japan, and Singapore. Overall Job Purpose : Undertaking Business Analysis activities to ensure successful outcomes for all stakeholders when implementing change across the organisation. Key Responsibilities: - Understand and adhere to the company project framework and governance. - Understand and adhere to the company standards and procedures. - Elicitation and documentation of requirements from all areas of the business. - Elicitation and documentation of ‘As Is’ processes and defining and documenting ‘To Be’ processes for all areas of the business. - Construct Business Cases for new initiatives. - Data Analysis to support decision making on procedural/system changes and testing. - Articulate business needs to technical resources and suppliers as well as translate technical information or questions in a manner that can be easily understood by the business. - Document system specifications or user stories as required. - Develop and execute a system test plan. - Maintain documentation (e.g. Data Models, Process Maps) using the company’s Enterprise Architecture tool. - Co-ordinate and assist with user acceptance testing. - Co-ordinate and assist in user training. - Maintain a good understanding of the company’s systems and processes. - Work alongside the technical and support teams in analysing and resolving queries or issues with the current systems. Person Specification: - Excellent communication skills (verbal and written) including presentation skills and ability to articulate ideas clearly and simply both at a technical and business level - Friendly, approachable, empathetic, and sincere - Flexible, strong work ethic, willing to go the extra mile to get the job done Essential Skills Demonstrable and proven experience in Business Analysis including: - Proven experience as a Business Analyst, ideally gained within the insurance sector or another regulated financial services environment - Varied requirements elicitation techniques (including organising and running workshops, conducting interviews) - Documenting and Prioritising Functional and Non-Functional Requirements - Data Analysis and Data Modelling techniques - Process Analysis and Process Modelling techniques - Excellent organisation and time management skills Desirable Skills - Background in IT Systems Development - A good knowledge of the Insurance Industry - Ability to query databases using SQL or tools such as Toad - Experience using Enterprise Architecture Tools - Experience in both Waterfall and Agile projects - Liaising with 3rd party vendors - Training/accreditation in Business Analysis Techniques - Training/accreditation/experience in Change Management What you will get: - Joining our collaborative, supportive and friendly working environment, you will enjoy a rewarding career with the opportunity to build on your existing skills and knowledge. - We offer great work life balance initiatives, including competitive hybrid working policy. - Clear and transparent career pathway – offering you continued support with enhancing your skills and creating employment development opportunities. - We offer free educational access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs. - An attractive benefits package which includes private healthcare. - We also provide competitive health subsidy, and access to our comprehensive wellbeing and savings programme throughout the year, to create an environment that supports everyone’s mental and physical health. Company Values Mutuality - ensuring fairness amongst Club Members Integrity - upholding high ethical, legal, and regulatory standards Safety and Sustainability - contributing to safety of life at sea and the preservation of the environment. Transparency - building strong relationships based on trust and open communication. Excellence - enabling our people to realise their full potential as team members, industry experts, leaders, and managers. Collaborative - embracing flexibility, diversity, and inclusivity. **Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff, and we welcome and encourage you to apply**

IT Business Analyst

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