Who we are and what do we do? We are PHOENIX Business Services, an international team of 200 colleagues operating as a Shared Services Center based in Vilnius. We are people who are passionate about doing things better. Improving. Learning. Developing. Our goal is to support our greatest mission - we deliver the PHOENIX Group, the largest pharmaceutical and healthcare provider in Europe. Home | PHOENIX group The heart of the role - 2nd Level Support & 3rd Level Coordination: Single point of contact for country purchase organizations / operational buyers – handling written requests, incidents, and system-related issues, troubleshooting across procurement and connected backend systems, and coordinating 3rd-level topics with external tool providers (ticket creation, follow-up, testing, and communication with country stakeholders). - Answering all written requests and problems - Problem - solving and troubleshooting in case of incidents/problems - Editing / Handling of purchase order baskets with defects in all backends - Master Data Management (Enhancement of master data, e.g., GL accounts; adaptations or customizing of master data, e.g., class – GL account mappings - User Management (user generation/medication deletion) - Support in Rollout projects (master data generation in test systems, etc.) What makes you the best - College or university degree in economics or a related subject or IT (1-3 years) - General understanding of finance and procurement processes and standards - Strong communication and advisory skills - IT Affinity, ITIL Knowledge, an advantage - Customer centricity through your day-to-day interactions - Hands-on, solution-oriented mindset with ownership of topics end-to-end - Multi-cultural acceptance, ability to work in a fast-paced and changing environment - Proficient in English (both written and verbal), German skills are an advantage - Experience with SAP, Basware, and other procurement systems is an advantage Nice to have • ITIL certification or service management knowledge • Experience working in a structured support environment Our colleagues value the most: In addition to the usual perks at SSCs, such as private health insurance, annual bonus, public transport compensation, referral bonus, pet-friendly office with entertainment area, team buildings, and social events, we offer: - Hybrid work from the heart of Vilnius and your beloved home💖 - Language courses (German, English, and French) - 4 trust days per year. - Gamified monetary rewards for automation projects 🎁 - Individualized competency development plan for your future career - Compensation for your home office 💲 By applying to this position, you agree to our Privacy Notice for Candidates of PBS.

Junior P2P Tools Support specialist

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