JAM is your one-stop shop for all things PLAY! Whether you're looking to join recreational sports leagues across North America or plan a hilarious corporate team-building event, JAM does it all! We’re looking for a new teammate to help us deliver unforgettable experiences as we connect more people through play than ever before. Our Core Values: - Chase the Vision - Deliver What You Promise - Take Pride in What You Do - Get Shit Done - Treat Everyone Like Your Best Friend - Find a Better Way MISSION: Deliver a consistently fun, organized, and reliable league experience by leading on-the-ground execution in the Niagara region. JOB RESPONSIBILITIES - Player experience. Be at games 2 to 4 nights a week, rotating so you see every venue and League Ambassador regularly. Spot and fix on-site issues so every player feels welcomed, supported and excited to come back. - Player inquiries. Take the lead on answering player inquiries (email, phone, onsite), resolving issues as quickly as possible. - Smooth league nights. Help ensure leagues are organized, on time and played by the rules, especially during season launches and playoffs - Venue and on-site relationships. Work with venue partners, referees, coaches and on-site staff to solve problems and build trust. - Operational reliability. Assist with schedule changes, cancellations, equipment, t-shirts and logistics when required. - Retention and growth. Help fill leagues, flag new venue opportunities, and capture photos and moments that build community. - Other regions. Lend a hand to other regions when needed. QUALIFICATIONS - Experience: 1 to 2+ years in sport operations, events, hospitality, recreation or customer service. Front-line, evening-shift experience is a plus. - Been a player: You’ve played in an adult rec league and know what makes one feel well run. Working knowledge of a variety of sports rules and formats is an asset. - Staff leadership: 1+ year coaching or supervising part-time staff. You hold the standard without being their buddy or their drill sergeant. - Customer service: You handle complaints and tough conversations by email, phone and in person, and resolve them without escalating. - Numbers: Comfortable making decisions based on numerical data. - Connector: You can walk into a bar, gym or local business and start a conversation. Sales or partnership experience is an asset. - Self-starter: You work independently and don’t need to be micromanaged. - Requirements: Based in Niagara (or nearby) with a valid driver’s license and access to your own vehicle. HOURS AND COMPENSATION - Full-time, salaried position with benefits. - Varied working hours. Some days will be 9am to 5pm while other days will be 1pm to 9pm. - Monday – Friday. Occasional weekend events, with time off in lieu or additional pay. - $45,000 to $50,000 annually, depending on experience. - 10 vacation days and 10 personal days to start. - Full benefits after 3 months, plus the company RRSP matching program. - Complimentary league play. - GO PLAY Days in the summer, our version of summer hours: bank your Friday afternoon hours elsewhere in the week, book it with your team lead, and go play. Application deadline is Friday, November 13th at 10:00 EST. JAM Is For Everyone We at JAM are committed to creating a diverse and inclusive work environment and are pleased to be an equal opportunity employer. All candidates will be given equal consideration regardless of race, colour, religion, gender, gender identity/expression/orientation, age or disability. Our devotion to creating a diverse, inclusive and equitable environment is reflected in our work culture as well as the services we offer.

League Associate - JAM Sports Niagara

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