· Prepare export shipping documentations such as B/L, invoices, packing list, permit and others related documents · To liaise with customers, trucking, Hauler, carriers and CFS/port; · To manage forwarding activities such as arrange pick-up for LCL and FCL · Prepare and generate invoice and sending out to customers · To scan documents into system and send pre alert · To prepare export customs, AMS & ACI, AP (export) reports and others · To update milestones as per global compliance and timely manner to meet Milestone Compliance KPI · To update navigator and checklist · To assist to verify and reconcile vendors invoices and others · To raise PRF to pay vendor, if any · To handle customer’s complaint and assist customer to resolve issues related to export activities · To create job file, raise PO and invoice billing according to the billing KPI · Any other task that maybe assign from time to time by management. Knowledge/ Work Experience · More than 5 years’ experience in freight forwarding industry. · Solid knowledge in ocean export CS and operation · Export operation knowledge is a plus. Key Behavioral Competencies · Comprehensive English capabilities · Agile, positive and proactive · Excellent analytical and communication skills Education/Technical Skills University graduate with major in Supply Chain Management/Familiar with Microsoft Office

(MAA) Customer service Ocean Export

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