Key responsibilities - Plan and monitor work and resources within agreed budgets to meet deadlines and any targets that may be set - Manage and develop a portfolio of clients - Manage the team to ensure client and Partner expectations are met on delivery and accuracy of work - Lead on developing excellent client service and relationships with clients and Partners - Review accounts for quality and compliance ensuring completion of file and recording notes and review points - Make recommendations to the Partner as part of the file review and continuous improvement - Liaise with other departments in order to efficiently and effectively complete jobs - Manage the work in progress and billing process on the client portfolio and update the Partner - Provide technical advice to the team and client as required in line with the firm's standards - Interpret and apply accounting standards - Promote and advocate the firm's methodology - Ensure application of professional ethics and standards - Contribute to team and firm wide initiatives - Work in collaboration with the team to direct team members, share knowledge and ideas to improve communication, set team goals and recognise achievements - Develop own profile and build knowledge and technical expertise to enhance professional development - Build knowledge and awareness of all aspects of the firm’s service to help identify opportunities to up sell and cross sell services to clients and communicate this to the team - Support marketing and business development initiatives to increase client portfolio and new business - Engage positively with the business and advocate the firm’s values - Take responsibility for own personal and professional behaviour - Act with honesty, fairness and integrity in all dealings with clients, contacts and colleagues whilst respecting confidentiality and building trust. General - Take ownership of work/assignments and improvement processes - Take responsibility for following the firm's procedures - Meet all targets set by the firm - Maintain client confidentiality Technical, Training and Skills Levels - ACCA or ACA qualified - Fluent in English plus one or more of the following languages: Mandarin or Cantonese. - Good technical and compliance skills - Maintain high standards of professional conduct and practice - Maintain professional scepticism - Understand and identify business risk - Effective use of business tools - Develop coaching, and mentoring skills - Excellent communication skills - Build relationships with peers internally and externally - Understand other client facing service areas: audit, tax, payroll - Excellent client handling and relationship skills - Awareness of relevant financial targets and constraints - Seek innovative solutions with 'out of the box' thinking to deliver excellent client service - Generate and implement new ideas to progress the business - Develop specialist expertise relevant to servicing client portfolio - Strong business acumen - Develop good networking and rapport building skills - Marketing and business development skills - Demonstrate effective management and leadership style that inspires others

Mandarin Speaking Accounts Supervisor

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