ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full. ABOUT THE TEAM The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our customers to understand their needs and develop tailored solutions that streamline cross-border payments, improve operational efficiency, and unlock new revenue opportunities. As a team, we are driven by a desire to make a positive impact for our customers. We are constantly testing, learning, and improving how we acquire, activate, retain, and grow SME customers across our markets. ABOUT THE ROLE We are looking for a hybrid Sales Development and Customer Success Representative to join our SME & Growth team, focused on the Taiwan market. In this role, you will support Airwallex’s growth across both new and existing customers. On the sales development side, you will identify, engage, and qualify prospective customers in Taiwan, helping build a strong pipeline for the sales team. On the customer success side, you will manage and support a portfolio of SME customers, helping them activate, adopt, and expand their use of Airwallex’s product suite. This is an ideal role for someone who enjoys prospecting, building relationships, solving customer problems, and driving measurable commercial outcomes. You are excited by both the hunt for new opportunities and the opportunity to help customers succeed after onboarding. WHAT YOU’LL DO - Prospect, engage, and qualify Taiwan-based SMEs through calls, emails, social media, chat, and other outreach channels. - Identify customer needs, articulate Airwallex’s value proposition, and move qualified prospects toward product demonstrations or sales conversations. - Manage lead follow-up, CRM hygiene, activity tracking, and pipeline reporting to ensure strong visibility and execution. - Support a portfolio of SME customers in Taiwan by building relationships, understanding their business needs, and helping them adopt relevant Airwallex products. - Use customer conversations, product usage signals, and market insights to identify activation, retention, cross-sell, and upsell opportunities. - Proactively resolve customer blockers, flag at-risk accounts, and partner with internal teams to improve customer experience and commercial outcomes. - Share feedback from prospects and customers to improve outreach strategy, product adoption, and team processes. WHO YOU ARE - Strong motivation and self-starting ability, with comfort operating in a fast-paced, high-growth environment. - Natural communicator who enjoys connecting with people, asking thoughtful questions, and building trust with customers. - Commercially minded, with the ability to identify customer needs, qualify opportunities, and support revenue growth. - Resilient and adaptable, with the ability to maintain performance amid changing market conditions and priorities. - Process-driven, with an interest in developing, documenting, and following scalable ways of working. - Strong relationship-building skills and the ability to work collaboratively with customers and internal stakeholders. - Results-oriented mindset with ownership, curiosity, and motivation to achieve KPIs. - Strong verbal and written communication skills in English and Mandarin to support customers in Taiwan. - Comfort using software tools and CRM systems to manage customer activity, track pipeline, and prioritize opportunities. - Strong interest in technology, fintech, payments, financial services, or helping SMEs grow globally. PREFERRED QUALIFICATIONS - Prior experience in an SDR, BDR, customer success, account management, or hybrid commercial role. - Experience working in start-up, fintech, e-commerce, travel, mobile gaming, software, or other digitally native business environments. - Familiarity with CRM tools and a data-driven approach to managing leads, customer portfolios, and commercial priorities. - Experience supporting customers through onboarding, activation, product adoption, retention, cross-sell, or upsell motions. - Track record of top performance in a sales, customer success, or customer-facing role. - Understanding of Taiwan SMEs, cross-border commerce, international payments, or digital business models. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Sales Development Representative (Taiwan), SME & Growth

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