lemlist is the outbound platform for sales teams: find leads, run multichannel campaigns (email, LinkedIn, calls), personalize with AI and book meetings. lempire also builds lemwarm (deliverability), Claap (AI call intelligence), Taplio and Tweet Hunter. We're at +$60M ARR, growing ~50% year over year, profitable and 100% bootstrapped, with 180 people. YOUR MISSION lemlist and Claap sell through several motions at once: self-serve, sales-led, account management and partners. More than a quarter of our ARR sits in 1,200+ accounts managed by our Customer Success and Account Management teams. In 2027, these teams start working the same portfolio under a new customer segmentation, and expanding our existing accounts, including cross-selling Claap and our new products, is one of our biggest bets of the year. As Senior Revenue Operations Manager (Customer Ops), your mission is to design how our revenue motions run, and own the systems and data behind them. In the short term, your focus is customer operations, from the moment Sales hands over an account to every renewal and expansion. Over time, the role can evolve toward Sales ops, Partnerships or other revenue topics, depending on your strengths, your interests and company priorities. You'll join our Finance & Operations team, six people today, and report to Philippe, Head of Finance & Operations. Your main stakeholders are the leaders of Customer Experience, Account Management, Sales and Partnerships. This is a hands-on role. You'll spend most of your time in HubSpot, our customer tools, automations and dashboards, building things people use every day. You also bring the business view: you know your numbers better than anyone, and you turn them into clear recommendations for the teams you work with. WHERE YOU'LL MAKE AN IMPACT YOUR FIRST FOCUS: CUSTOMERS Give customer teams one view of every account. Bring product usage, billing and CRM data together, so every account tells the full story in one place. Own the build-or-buy decision on our customer platform, lead the rollout, and build with the Data team the dashboards that make CSMs' day-to-day easier and give leadership clear visibility on the customer base. Build our risk detection engine. Turn usage, payment and engagement signals into early alerts across the whole portfolio, from our largest accounts with a dedicated CSM to the ones we manage at scale, so teams act on churn risk weeks before a renewal. Make renewals and NRR predictable. With our VP CX and Account Management leaders, build the renewal and NRR forecast leadership can rely on, at least two quarters ahead, and know which accounts will grow, stay or churn. Turn our customer base into expansion revenue. Give Account Managers and CSMs the signals and pipeline to upsell and cross-sell Claap and our new products, and track what it brings. ALSO IN YOUR SCOPE Alongside customer ops, you'll contribute to the rest of our RevOps work: - Sales: make selling lemlist, Claap and new products simple for our reps, with lead routing, pipeline and performance tracking, and clear rules of engagement between Sales, Account Management and partners. - Partners: make partner deals easy to track, credit and pay, from PartnerStack to the CRM, so the Partnerships team can scale its programs in Europe and the US. - Systems: keep CRM and revenue data reliable as we add products, run commission plans people trust, and replace manual work with automations and AI agents. WHAT SUCCESS LOOKS LIKE WITHIN YOUR FIRST 3 MONTHS - You've audited our customer motion and shared a 12-month plan with Philippe, our VP CX and Account Management leaders. - The customer platform decision is made, based on your recommendation. - A first version of the churn risk alerts is live for CSMs. WITHIN 12 MONTHS - CSMs and Account Managers work from one view of every account, with usage, billing and CRM data they trust. - Churn risks are flagged weeks ahead, and teams act on them before the renewal. - Leadership plans on your renewal and NRR forecast - You've turned the CRM into an expansion and pipeline generation tool, across lemlist and Claap. - Your work contributes to a measurable lift in net revenue retention (NRR) on the managed portfolio. - Sales and Partnerships see the difference too: clear rules of engagement, reliable routing, and partner deals credited and paid on time. WHO YOU ARE - 5+ years in RevOps or GTM Ops in B2B SaaS, ideally PLG + SLG. - You've owned customer operations for a portfolio at scale (health scores, churn risk, renewal forecasting), and led at least one big change: a tool rollout, a new coverage model or a new customer segmentation. Sales or partner ops experience is a plus. - Hands-on CRM admin experience (HubSpot) - Experience with a customer platform (Gainsight, ChurnZero, Planhat or similar) is a plus. - Business sense: you turn data into a recommendation and defend it with senior stakeholders. - You're used to working with VPs and the C-level, and you don't need a brief to start. - Builder mindset: you automate, use AI daily, document what you build and close what you start. - Fluent French and English. If you read our values https://lemlist.com/join-lemlist and thought "this is 100% me", you'll thrive in this role. WHAT IS IN IT FOR YOU - A senior role with real ownership in a small team: you shape how a $60M+ ARR company sells and grows its customers. - You own the customer ops function - Direct work with VPs, the COO and the CEO. - AI by default: we already run AI agents on our CRM and internal tools, and we expect you to reach for AI first in everything you build. - Profitable, bootstrapped and growing 40+% a year: you build for growth without fundraising pressure. - Remote-friendly, async culture, with a Paris office. RECRUITMENT PROCESS 1. Interview with Victoire (Lead TA). 2. Interview with Oriane (COO). 3. Business case (async) and live debrief with Philippe (Head of Finance & Operations) and Guillaume (VP Customer). 4. Final interview with Charles (CEO). 5. Reference checks and offer.

Senior Revenue Operations Manager

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