Müller's Solutions is looking for a passionate ServiceNow Business Analyst to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence. Key Responsibilities: - Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations. - Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow. - Translate business requirements into functional specifications for the technical team. - Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions. - Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions. - Provide support and training to users to promote understanding of ServiceNow functionalities. - Monitor and analyze metrics to recommend improvements and enhancements to existing processes. Requirements: - Bachelor’s degree in Business Administration, Information Technology, or related field. - Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects. - Strong understanding of ServiceNow functionality and its applications within business processes. - Excellent analytical skills with a focus on identifying and addressing business needs. - Proficient with process mapping tools and techniques. - Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders. - Ability to work collaboratively and manage multiple priorities in a fast-paced environment. - Knowledge of ITIL practices and relevant ServiceNow certifications are a plus. Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

ServiceNow Business Analyst

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