Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview The Coupang Intelligent Cloud (CIC) organization is building the next-generation cloud platform that powers Coupang's rapidly expanding business. CIC provides the foundational infrastructure, cloud services, platform capabilities, and operational excellence that enable engineering teams across the company to innovate at scale. As a Senior Staff Technical Program Manager, you will drive large-scale, cross-functional initiatives spanning cloud infrastructure, compute, networking, storage, AI infrastructure, platform services, operational excellence, reliability, capacity management, and cloud business growth. You will partner closely with engineering leaders, principal engineers, product leaders, finance, security, and operations teams to define strategy, build execution plans, and deliver business-critical outcomes. This role requires a unique combination of technical depth, organizational leadership, operational rigor, and strategic thinking. You will lead complex programs that influence the direction of CIC, establish scalable operating mechanisms, and ensure alignment across multiple organizations. You will serve as a trusted advisor to senior leadership while driving execution with urgency and accountability. The ideal candidate can speak the language of engineers, understand large-scale distributed systems and cloud infrastructure, influence without authority, and navigate ambiguity while delivering measurable results. What You Will Do - Lead strategic, organization-wide programs across cloud infrastructure, platform services, AI infrastructure, reliability, security, and operational excellence. - Define program strategies, success metrics, execution frameworks, and operating mechanisms that scale across the CIC organization. - Drive end-to-end program ownership from vision, planning, and roadmap development through execution and operationalization. - Partner with engineering leaders and principal engineers to prioritize investments, manage dependencies, and accelerate delivery of critical initiatives. - Drive large-scale platform transformations involving architecture modernization, reliability improvements, automation, and operational efficiency. - Establish governance mechanisms, executive reviews, risk management processes, and business reporting frameworks. - Identify organizational bottlenecks, process inefficiencies, and system gaps, and implement scalable solutions to improve execution. - Lead initiatives involving infrastructure scalability, cloud adoption, capacity planning, service availability, and operational readiness. - Analyze complex technical and business data to drive prioritization, decision-making, and resource allocation. - Define and track organizational KPIs, operational health metrics, reliability goals, and business outcomes. - Build strong partnerships across engineering, product, security, finance, procurement, and business teams to achieve company objectives. - Drive executive-level communications, presenting program status, risks, tradeoffs, and recommendations to senior leadership. - Establish and continuously improve operational excellence practices across engineering teams. - Mentor TPMs and contribute to the growth of program management excellence within CIC. Basic Qualifications - 12+ years of experience leading large-scale technical programs in cloud infrastructure, distributed systems, enterprise platforms, or related technology domains. - Proven experience driving organization-level initiatives across multiple engineering teams and stakeholders. - Strong understanding of cloud infrastructure, distributed systems, networking, storage, compute platforms, and modern software development practices. - Experience managing highly complex cross-functional programs with significant technical and business impact. - Demonstrated ability to define strategy and translate ambiguous business objectives into executable plans. - Experience driving programs across the full software development lifecycle, from concept through deployment and operational support. - Strong analytical skills with the ability to leverage metrics and data to influence decisions and measure outcomes. - Experience identifying root causes, managing risks, and solving complex organizational and technical challenges. - Exceptional communication and executive presentation skills. - Proven ability to influence senior leaders and drive alignment across organizations without direct authority. - Demonstrated leadership in fast-paced, high-growth environments. - BA/BS degree in Computer Science, Engineering, Information Systems, or related discipline, or equivalent practical experience. Preferred Qualifications - Experience working in hyperscale cloud, infrastructure, platform engineering, AI infrastructure, or large-scale distributed systems environments. - Strong technical understanding of Kubernetes, container orchestration, cloud-native architectures, and infrastructure automation. - Experience managing cloud infrastructure programs involving compute, networking, storage, observability, security, or AI/ML platforms. - Experience driving reliability, availability, scalability, and operational excellence initiatives for mission-critical services. - Familiarity with capacity planning, infrastructure lifecycle management, and cloud business operations. - Experience partnering with Principal Engineers and senior technical leaders to drive architecture and platform transformation initiatives. - Experience defining and implementing executive operating mechanisms and organizational governance models. - MBA or advanced degree in Engineering, Computer Science, or a related field. - Experience operating within hyper-growth technology organizations. - Experience building and mentoring high-performing TPM teams. Why This Role Matters As a Senior Staff TPM in CIC, you will directly influence the future of Coupang's cloud platform. You will help define how infrastructure, platform services, AI capabilities, and operational excellence scale to support the company's next phase of growth. This is a highly visible leadership role with significant impact across engineering and business organizations, offering the opportunity to shape the strategy and execution of one of the most critical technology platforms within Coupang. Recruitment Process and Others Recruitment Process - Application Review - Job Fit Interview - Focus Interview – Offer - The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. - Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider - This job posting may be closed prior to the stated end date for application if all openings are filled. - Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. - Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. - Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. - Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met. - This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes. Privacy Notice - Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. - https://www.coupang.jobs/en/privacy-policy Document Return Policy - This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. - A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. - A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail. - In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. - The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.

Sr. Staff, Technical Program Management (Coupang Intelligent Cloud)

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