Avetta, LLC · Maidenhead, England, United Kingdom; UK - Remote · posted 10/14/2026

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty. Please note: this role requires full working rights in England without current or future sponsorship. SUMMARY The Supplier Success Professional, WM will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers. This position requires being fluent in ALL of the following languages: German and English. Fluency in additional European languages is preferred. If within commutable distance to our office in Maidenhead, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home). Those outside of commutable distance, but still residing within England, may be considered on a remote basis. This position will start on November 9, 2026, and requires 100% attendance for 8 weeks of training. Training will be conducted from 4 pm-1 am GMT, Mon-Fri; after training, the hours will be 8 am-5 pm or 9 am-6 pm local time. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Provide professional support to all Avetta customers - Ability to research, clarify and resolve every issue providing solutions and or/alternatives for the desired outcome with focus on customer experience - Interact directly with Avetta customers through telephone, email and chat - Prioritize and resolve customer needs - Accurately verify details on regulatory documents - Record details of interactions in Service Cloud (SFDC) - Provide necessary outbound follow-up, both via phone and email - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Update our internal databases with information about technical issues and useful discussions with customers - Escalate customer complaints and seek reach out options to provide additional assistance - Share feature requests and effective workarounds with team members - Educate customers about new features and functionalities - Gather customer feedback and share with our Product, Sales and Marketing teams - Communicate and coordinate with internal departments - Work as a team and be a positive addition to Avetta’s culture - Performs other duties as assigned - May be required to attend training, meetings, or seminars - Contribute and report towards the team KPIS and objectives - Regular and predictive attendance IDEAL QUALIFICATIONS: - Fluency in German and English is required. - Experience as a Customer Support Specialist or similar CS role - Excellent communication skill – both written and orally - Ability to Active listen and think 2 steps ahead - Working PC knowledge, windows preferred and related applications (IT industry is an advantage) - An affinity for learning online software systems - Interpersonal skills - Problem analysis and problem-solving - Attention to detail and accuracy - Adaptability - Self-Motivated - Stress/Patience tolerance - Ability to learn and apply new information or skills - Additional language skills as needed #LI-HYBRID

Supplier Success Professional (B2B Customer Support) - German/English

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