The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. Role Overview Given our exciting and progressive growth plans, we are looking for an exceptional hands-on  Team Lead  to join our global business.   Reporting directly to the  Head of Engineering , and collaborating closely with the Product Manager and Staff Engineer , you will be  accountable for the technical vision ,  strategy ,  planning  and  coordination of engineering projects at Fresha  while proactively managing technical risks.   Team Lead is accountable for the team performance (e.g. ensuring processes are followed, estimates are reliable, communication is proactive, the code is well-architected) and a line manager for their team members.   This position offers an excellent opportunity for someone who thrives in a  fast-paced  and  changing environment ,  enjoys working autonomously ,  relishes challenges , and  seeks to make a significant impact .   To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from our dog friendly office four days per week, with the flexibility to work remotely on Wednesdays. London office: The Bower, 207-211, Old St, Tower, London EC1V 9NR  Team Management and Support - Set ambitious yet achievable goals for the engineering team, maintaining high-tech standards and objectives. - Ensure the team has a clear understanding of their responsibilities and expectations. - Mentor and provide technical guidance, drawing from your deep system design and coding expertise. - Facilitate continuous learning and improvement for your team. - Make sure your team follows our engineering practices by leading from the front. - Recognising and making trade-offs with respect to the whole system. Priorities and Process - Collaborate with team members to identify and address process inefficiencies by leveraging your experience in making architectural and design decisions. - Ensure the timely delivery of your team’s projects, which will ultimately have a tangible impact on Fresha’s success. - Actively contributing code, fixing bugs, and resolving issues to help drive the team's progress - You understand deeply the entire architecture for a major part of the business and you’re able to articulate clearly the scaling and reliability limits of that area. Added bonus - Assist in interviewing, hiring, and training employees, ensuring they meet the engineering quality standards you uphold. - Track and analyse performance metrics for the team and your functional area. - Support the Head of Engineering in executing ad-hoc projects, drawing from your experience in anticipating technical issues and making strategic technology decisions. This list is not exhaustive and there may be other activities you are required to deliver.    To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. What we are looking for - This is a highly technical and hands-on role - Proven experience in system design, coding, and architecture, with a track record of successfully delivering large systems in multiple languages - Skilled in identifying and addressing process inefficiencies, leveraging technical expertise to drive improvements. - You’ve had to quickly break down complex problems into potential solutions, knowns and unknowns in order to get a solid resolution faster - You have created an architecture that enables many potential futures without knowing what the future is - Lead by example (ownership, quality, proactiveness, continuous improvement, product focus, get shit done, culture of open feedback) At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.  Interview Process - Screen Call  - Video call with a member from the Talent Team - 45-60 minutes - 1st Stage  - Technical Video call/In-person interview with our Engineers - 90 minutes - 2nd Stage  - Technical Video call/In-person interview with Engineers - Up to 2 hours - Final Stage -  Video call/In-person meet with Head of Engineering & VP of Engineering - 60 minutes We aim to finalise the entire interview process and deliver feedback within 4 weeks.   - Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.

Team Lead (Engineering)

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