Role Summary Our guides are the foundation of our business and our renowned guest experience; we look to them to deliver safe, energized, and confidence-inspiring tours. A competent Ziptrek-trained guide is physically able to work long days outside in our beautiful old-growth rainforest while ensuring a high level of guest safety and experience. Our guides enable guests to focus on their individual experiences and a perfect combination of exhilaration and education in iconic natural environments. What we’re looking for: - Safety-oriented individuals with a passion for the outdoors. Minimizing risk is our #1 priority - fun is a close second - A keen interest in environmental stewardship and enjoy teaching others about it daily - Physically able to lift 80 lbs and work a labor-intensive job for up to 10 hours/day - Team players, individuals who can put guest and team priorities above personal objectives - You have your 16-hour first aid certification - or you can get it by the time you start Main Duties Safety - Adhere to and maintain knowledge of all job-related protocols, policies, and procedures. - Conduct safe and confidence-inspiring tours; double-checking harness/connections, ensuring appropriate radio protocols are maintained, zipping in control at all times, and braking in accordance with Ziptrek safety standards. Operations - Manage efficient tour flows within the allotted time frame. - Prepare equipment, retrieve harnesses, distribute helmets and build understanding around the correct usage of all components. - Control equipment inventory, returning all harnesses and helmets into storage after use. - Additional duties as required, often depending on the season. Communication - Maintain strong communication with Guest Services, coworkers, and Course Supervisors throughout the day. - Create an inclusive environment for guests and coworkers through open and welcoming communication. Guest Experience - Greet groups on time and enthusiastically. - Understand that each guest’ experience is their first and treat them as such. - Uphold the highest level of customer service during every tour - from start to finish. - Take ownership of customer needs and address any concerns before they become a problem. - Teach ecological material in an interesting and factual manner, appropriate for each group. - Engage and educate diverse guest demographics in the location’s ecological story, guided by the Natural Step Employee Experience - Adhere to Ziptrek’s Core Value of “Safety, Guest experience, Education and love for the environment” - Help fellow staff members - creating a supportive and empowering work environment - Put team objectives above personal objectives and create a working environment in which fellow employees feel empowered and supported - Establish and maintain effective working relationships with co-workers, supervisors, managers - Be mutually responsible for a fun and positive workplace on a day-to-day basis Hours, Training & Benefits: - On-call scheduling with variable hours based on bookings, typically 2–3 tours per day - Starting wage of $20.75/hour - Guaranteed Hours Program, ensuring minimum 32 hours per week - Approximately two weeks of paid, in-house job-specific training - Winter Recreation & Wellness Package - we pay for you ski pass! - Extended Health Benefits available after 9 months of continuous employment - Long-term staff housing available ADVENTURE - EDUCATION - INSPIRATION We are a guest-focused business that is seasonal in nature - during peak times we may call on our team to get outside, work additional hours and do whatever it takes to deliver the experience we are renowned for. **Please be sure to check your junk/spam inbox as sometimes our emails go there**

Tour Guide - Winter 2026/2027

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