Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. Role Type: Contract / Internship (High-Commitment) Location: Bengaluru (On-site) Travel: Extensive travel across India Duration: 6 Months Working Hours: 6 days/week | Project-dependent hours Role Overview We are looking for a Trainer (Intern) to support the onboarding, training, assessment, and certification of Field Operators working on large-scale field operations. This is a hands-on training role, not a conventional classroom-only position. You will be responsible for taking candidates through the complete training journey, from onboarding and practical training to assessment and certification. The role requires extensive travel across India, strong communication skills, confidence in managing groups, and the ability to strictly enforce SOPs and make objective certification decisions. Key Responsibilities 1. Training & Onboarding Conduct classroom and hands-on training sessions for Field Operators.| Explain SOPs, technical processes, and field procedures in a simple and actionable manner. Demonstrate correct equipment handling and operating procedures. Manage training batches and maintain discipline, engagement, and focus. Take ownership of trainees from onboarding through certification. 2. Assessment & Certification Conduct knowledge quizzes and practical assessments. Evaluate candidates against defined assessment criteria. Make objective Select / Reject decisions based on performance. Provide corrective coaching and feedback where required. Ensure only candidates meeting the required standard are certified and deployed. Maintain certification standards even when there is pressure to increase deployment numbers. 3. Field Training & Travel Travel extensively across India to conduct training at different locations. Conduct training and practical assessments in field environments. Support newly certified Field Operators during initial deployment when required. Adapt to changing locations, schedules, batch sizes, and operational requirements. Be comfortable spending extended periods away from Bengaluru when required. 4. Quality, Reporting & Improvement Ensure Field Operators follow SOPs and critical operational requirements correctly. Identify recurring mistakes and process gaps during training. Maintain accurate records of attendance, assessment scores, and certification status. Share regular updates on training progress and candidate performance. Provide feedback and suggestions to improve training content and processes. Required Skills & Attributes ● Communication: Strong verbal communication in multiple Indian languages and ability to explain instructions clearly to individuals and groups. ● Command & Presence: Confident managing groups, maintaining discipline, and keeping trainees focused. ● Decisiveness: Comfortable making firm pass/fail and Select/Reject decisions based on objective criteria. ● Process Discipline: Strong attention to detail and willingness to enforce SOPs exactly as defined. ● Hands-On Approach: Comfortable working directly with equipment and trainees in field environments. ● Travel Readiness: Willingness to travel extensively across India is mandatory. ● Accountability: Takes ownership of training quality, candidate readiness, certification, and documentation. ● Adaptability: Comfortable working in a fast-paced environment with changing schedules and locations. Experience & Qualifications ● 6 months–1 year of relevant experience in training, field operations, technical operations, customer support, or a similar role. ● Strong communication and interpersonal skills. ● Comfortable speaking to and managing groups of people. ● Training, onboarding, demonstration, or group-handling experience is preferred. ● Experience with technical equipment, hardware, robotics, data collection, or field operations is a plus. ● Basic proficiency in Google Workspace / MS Office. Who This Role Is For ● Individuals who are comfortable travelling extensively across different cities and field locations. ● People who enjoy teaching, coaching, and working with others. ● Confident individuals who can manage a training room and maintain authority. ● People who are comfortable working hands-on in field environments. ● Individuals who can enforce rules and make difficult decisions when required. ● Disciplined, punctual, adaptable, and highly accountable individuals. Who This Role Is NOT For ● People unwilling to travel extensively. ● Individuals looking for a fixed-location, desk-based role. ● Those uncomfortable working in field environments. ● Individuals uncomfortable enforcing strict processes or rejecting candidates who do not meet the required standard. ● People who prefer a predictable routine and are unwilling to adapt to changing schedules and locations. Success Metrics ● Training Effectiveness: Field Operators demonstrate the required knowledge and practical competency after training. ● Certification Quality: Only candidates meeting defined standards are certified and deployed. ● Deployment Readiness: Certified Field Operators perform required processes correctly with minimal intervention. ● Documentation Accuracy: Training, assessment, and certification records are maintained accurately. ● Process Improvement: Identify recurring training gaps and contribute actionable improvements. Our Values - Empathy, Trust & Candor We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback. - Bias for Action We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct! - Always Be Learning We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry. - Act Like an Owner We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description. About Instawork Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started! Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale. Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds. Ready to make an impact? Learn more at www.instawork.com/about. Personnel Privacy Policy

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