Responsibilities - Gather, analyze, and document business requirements from banks (user stories, use cases, functional specifications). - Coordinate and collaborate with VRNW and banks to maintain and ensure the quality of FAQ content within the CMS. - Work closely with the development team to implement requirements and integrate the FAQ bot. - Analyze user behavior and feedback to continuously improve the user experience, response quality, and accuracy. - Communicate with business and technical stakeholders and prepare project status reports. - Support the planning, execution, and documentation of releases while ensuring compliance with regulatory requirements in the banking environment. - Contribute to an agile project environment following Scrum methodologies. Qualifications - Proven experience as a Business Analyst or Requirements Engineer. - Strong communication and analytical skills. - Experience in stakeholder management. - Knowledge of chatbots, conversational AI, or FAQ systems is an advantage. - Experience in the banking or financial services sector is desirable. - Experience working with agile methodologies, particularly Scrum. - Fluent English and good German language skills.

Business Analyst

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