Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide.  The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation. The company employs 6,000+ specialists. Ajax Systems production includes four factories, two of which are located in Ukraine, one in Turkey and one in Vietnam. At the same time, the company's certification according to the ISO 14001 standard ensures a minimal impact of production on the environment. The selection of components for Ajax device manufacturing is determined by the presence of manufacturer declarations confirming compliance with RoHS requirements. The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax's unwavering mission. Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide.  The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation. The company employs 6,000+ specialists. Ajax Systems production includes four factories, two of which are located in Ukraine, one in Turkey and one in Vietnam. At the same time, the company's certification according to the ISO 14001 standard ensures a minimal impact of production on the environment. The selection of components for Ajax device manufacturing is determined by the presence of manufacturer declarations confirming compliance with RoHS requirements. The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax's unwavering mission. Key Responsibilities Inbound Quality Control and Standardization - Organize systematic incoming quality audits for shipments arriving from manufacturing hubs in Ukraine, Turkey, and Vietnam, including verification of pallet integrity, packaging labels, barcodes, serial numbers, and packing lists. - Reduce Dock-to-Stock Time by developing efficient receiving procedures, managing non-conforming goods, and enabling fast cross-docking for priority orders. - Coordinate directly with manufacturing sites regarding claims related to production defects, packaging issues, or shipment discrepancies. Outbound Quality Control and Fulfillment Efficiency - Ensure maximum picking accuracy and full compliance of outbound orders with EU distributor requirements, including market-specific labeling, documentation, packaging, and secure load handling. - Reduce Order Fulfillment Cycle Time from order creation in the system through loading onto trucks or handover to courier services. - Monitor compliance with SLA and OTIF requirements by line-haul and express carriers, including FTL/LTL and CEP operators such as DPD, DHL, InPost, and others, during loading and cargo handover. CAPA and Customer Claims Management - Manage the full cycle of complaints from European distributors, including registration, investigation, Root Cause Analysis using methodologies such as 5 Whys, Ishikawa, and 8D, and prevention of recurring incidents. - Develop and implement Corrective and Preventive Actions (CAPA) related to warehouse operations, packaging, and cargo securing. - Monitor and minimize product losses caused by damage within the warehouse, including Scrap and Damage Rate. Lean, 5S and WMS Process Digitalization - Implement Poka-Yoke mistake-proofing solutions within picking and packing processes through the WMS, including weight control and mandatory barcode and serial number scanning. - Audit and optimize picking routes to eliminate unnecessary movement and other forms of waste. - Develop and continuously update SOPs, work instructions, and operational checklists for warehouse employees. Metrics, Analytics and Reporting - Build and monitor a daily operational quality dashboard covering key metrics such as OTIF, Perfect Order Rate, Claims PPM, Picking/Packing Error Rate, and Order Cycle Time. - Maintain regular synchronization of operational statuses with the central office and logistics management. Cross-Cultural Training and Staff Audits - Conduct regular on-site audits of compliance with quality standards across warehouse shifts within a Polish-Ukrainian workforce. - Train warehouse operators, packers, and WMS users in proper handling and care of high-tech electronic products. Requirements: Experience and Expertise – Hard Skills - At least 4 years of experience in warehouse quality management (Warehouse QA/QC), Continuous Improvement, Operational Excellence, or as a Deputy Warehouse Manager with a strong focus on processes within a Class A Distribution Center. - Experience in international distribution within Consumer Electronics, Hi-Tech, Automotive Components, or large-scale omnichannel E-commerce. - Practical knowledge of problem-solving and process improvement methodologies, including Lean Six Sigma — Green Belt certification is an advantage — Kaizen, 5S, 8D, PDCA, and Root Cause Analysis. - Knowledge of handling imported goods from non-EU countries and understanding of packaging and labeling requirements applicable to EU markets. - Understanding of Polish occupational health and safety regulations (BHP), storage standards, and UDT requirements related to warehouse equipment. Systems and Analytical Skills - Strong experience with WMS and ERP systems such as SAP, Qguar, Manhattan WMS, or similar platforms, including an understanding of how quality control checkpoints are configured within WMS processes. - Strong analytical skills and confident use of MS Excel, including PivotTables and formulas, as well as Power BI or Grafana for performance and deviation visualization. Language Skills - Polish: Polish language skills will be considered an advantage. - Ukrainian: Native or fluent level, required for direct communication with the head office, stakeholders, and colleagues in Ukraine. - English: B1+ level, required for cross-functional cooperation with manufacturing facilities in Turkey and Vietnam, international carriers, and handling claims from EU distributors. Personal Qualities and Soft Skills - Proactivity and leadership through influence: ability to build a strong and demanding quality culture within a Polish-Ukrainian team while maintaining constructive cooperation with warehouse operations. - Ability to work effectively under pressure and maintain a structured approach during peak workload periods, including month-end, quarter-end, and Black Friday. - Strong attention to detail combined with an End-to-End understanding of warehouse and distribution processes.

Warehouse Quality Manager

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